Contact & Information
Terms Of Sale
By accessing and using www.redhotsal.co.uk you agree to abide by the terms and conditions as outlined below.
Redhotsal is a lampwork glass bead company set up by Sally Carver, a glass bead artist, which changed to St Ives Glass Studio in March 2015. I make all my glass beads by hand in my studio in St Ives, Cornwall. I am registered under the Self Representing Artist Scheme SRA number C12 . All of my beads are made by myself, by hand, in a painstaking process which involved heating glass until it is molten and wrapping it around steel rods, or mandrels. I use a Nortel Minor burner to form the beads and then I kiln anneal my beads. This is a electronically controlled cooling process wherein the bead is allowed to slowly cool - so that the core of the bead cools at the same rate as the outer skin. This process means that the glass is not stressed during the cooling process and consequently the beads are made physically much stronger than if they were allowed to cool in the air. When the beads are made I will clean them so that the hole is free of the powdery bead release and inspect each one for quality. I will never knowingly sell a bead that I know to be cracked or defective.
I will happily refund any purchase, minus the shipping fee within seven working days of the date of receipt. Please notify me as soon as you can if you feel you would require to return any article. To receive a refund on any purchase, you must contact us and notify me that you are returning your purchased item. It must be received by me in the same condition as shipped. Refunds are processed as quickly as possible, via the same means as payment was made, either via Paypal or your credit card company or in the case of a cheque or postal order, a cheque or postal order will be sent as refund. Refunds are for the price of the purchased items only, not including any postage and packing fees.
If you would like to cancel an order please notify me as soon as possible quoting your invoice number or the name of products purchased. If the item has already been dispatched you will be charged the P&P fee. When returning an item please include a copy of the invoice or a detailed list of the names of products purchased. Until the item reaches me it remains your responsibility. I suggest you use a postal service which will insure you for the value of the items. This does not affect your statutory rights.
I am happy to ship internationally, the price you pay for shipping is a flat rate displayed when you go through the checkout process. No extra fees are added.
No contract of sale between Sally Carver, St Ives Glass Studio and you, the customer, exists until full payment has been accepted and all funds cleared. If there is a problem with your order you will be notified via email as soon as possible. If an item is out of stock you can choose to cancel the order or accept an offer of a similar item handmade especially for you.
All content of this website and products for sale are Copyright 2013 © Redhotsal Designs. I aim to represent each item for sale as accurately as possible regarding detailed descriptions, measurements and photography. Every effort is made to provide you with images which represent the products correctly. Please be aware that colours of actual products may differ slightly from on-screen colours, as monitor settings vary from computer to computer.
Each commission undertaken will only begin after consultation between myself and the client. Where necessary, sketches or photos will be supplied. On larger projects I ask for a non-refundable deposit of 25% of the commission before work begins. I aim to complete standard commissions within 28 days from design approval.
St Ives Glass Studio respects the privacy of its customers. I will not issue any marketing literature without your permission. If you have signed up to my mailing list you give permission to receive my newsletter. You can unsubscribe from the mailing list at any time.
I never disclose customer information to third parties, except for the purpose of processing and delivering your order, such as a courier service.
Information collected to process your order includes name, address, telephone number and email address. The online payments are received via Paypal (unless otherwise agreed), and I have no access to your credit/debit card details.
Third Party Sites
Some links within this website may lead you to Third Party sites. St Ives Glass Studio is not responsible for the content of any linked site and the inclusion of the link does not imply an endorsement of the Third Party site or products.